MY ENQUIRY BASKET
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HOW TO BUY OUR PRODUCT
( WHEN THERE IS NO DISTRIBUTOR IN YOUR AREA )
 
This section addresses many of the questions that we have frequently received. If this list does not answer your question or you would like further information, then please feel free to contact us directly.
   
Indigo Coast Dresser
GENERAL QUESTIONS:
   
Q :
Where is your Company?
A :
Our Company is based in Indonesia.
   
Q :
How long has Stuart Membery been in Business?
A :
The Stuart Membery brand was established in Australia in 1982.
   
Q :
How long has Stuart Membery Home been manufacturing Furniture?
A :
The Stuart Membery Home Collection division was established in Indonesia in 2005.
   
Q :
What Countries do you ship to?
A :
We can ship just about anywhere.
   
BUYING PROCESS:
     
Q :
Can I buy directly on line?
A :
Yes you can, as long as there is not an appointed Stuart Membery Home distributor in your area or territory.
   
Q :
How do I buy your products direct?
A :
The buying process is simple. Our website shows our current catalogue of items.
Add the product(s) of interest (color / finish / quantity) to the enquiry basket & submit. A sales coordinator will contact you by email with a price & approximate shipping quotation to your destination within 48 hours.
     
Q : Do you have product minimums (MOQ)?
A :
Yes we do. As all furniture items are made-to-order, minimum orders apply. Occasionally we can tie smaller orders onto larger projects currently in process of manufacture. Also, you may buy 1 piece minimum from our Stock List
   
Q :
What is the manufacturing lead-time?
A :
Approximately 90 days to manufacture from receipt of deposit, not including shipping to your destination.
   
Q :
What are the payment terms?
A :
50% deposit is required prior to manufacture. Balance payment is required prior to release of manufactured goods.
Full payment is required for all orders under US$ 5,000.00. Full payment is required for all stock items.
   
Q :
How do I make payment?
A :
PayPal or Bank Transfer in US$ (unfortunately, we cannot accept credit card payments)
   
SHIPPING:
     
Q :
How do you ship the order?
A :
We are not a shipping Company.
   
Q :
I have not shipped from Indonesia before – will you help?
A :
Yes we can. Our preferred shipping company in Indonesia is COMBI LOGISTICS. We will coordinate with them on your behalf or you may prefer to appoint your own shipping agent. Shipping payment is not required until your goods are ready to be shipped. The shipping agent will bill you directly.
   
Q :
How are the products shipped?
A :
CONTAINER or LCL (less than a full container load)
The most cost effective way to ship is by container.
The cost is inclusive of all fumigation & documents.

  • 20 foot container (capacity 33.0 cubic meters) will hold approx 25-30 assorted items.

  • 40 foot container (capacity 67.0 cubic meters) will hold approx 50-60 assorted items.
  •    
    Q :
    Do I need to buy a whole container load?
    A :
    No, we also ship LCL (less than a full container load)
    There is a ‘one-off’ Indonesian Government Export Fee per shipment of approx US$ 500.00.
    Naturally, the more items – the more cost effective.
       
    Q :
    What about the import duty & clearing costs at my end?
    A :
    Import duty and taxes are the responsibility of the customer.
       
    Q :
    How long does the shipping take to arrive at my Port?
    A :
    Shipping time will depend on the destination. We will inform you of the lead-time along with our product & approximate shipping quotation.
       
    Q :
    What happens if I am not happy with the product received?
    A :
    We only ship product that meets quality standards. We take every possible step to make sure that the quality of the product is acceptable prior to shipping.
    However, in the event that you are dissatisfied with the product & have a genuine issue, we will work directly with you to resolve the problem.
    It is not in our interest to have dissatisfied customers.
         

    If we have not addressed your question, please feel free to contact us directly

    info@stuartmemberyhome.com

     
     
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