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| Q |
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Do you have minimums? |
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Items have different factory minimums albeit very low. If the item is currently being produced, we can tie smaller orders onto larger ones to meet factory minimums. Otherwise orders that do not meet the factory minimums will attract 33% loading. |
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| Q |
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Can I buy 1 item? |
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Yes, if the item is currently available in stock. Please refer to 'Stock Available' in the products section on our website. |
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| Q |
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What is the manufacturing lead-time? |
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We generally quote around 12 - 16 weeks to manufacture. |
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| Q |
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How much do I have to pay & when? |
| A |
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On the confirmation of your order we will issue our invoice.
50% Deposit is required before the manufacturing process can begin and the final balance to be paid prior to release of the goods to the shipping Company. |
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| Q |
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How do I make payment? |
| A |
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Wire transfer in USD to our Indonesian Bank Account or you can pay by credit card. |
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| Q |
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In what currency can I make the payment? |
| A |
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The bank transfer can be made in the currency of your choice but will be converted to the equivalent USD value of the order. Cost of the conversion and the transfer are the responsibility of the sender. |
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| CUSTOMER SERVICE. |
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| Q |
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Do your staff speak English? |
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Our staff speak English, French, Spanish & Indonesian. |
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| Q |
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How do I communicate with them? |
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| Email |
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admin@stuartmemberyhome.com |
| Phone |
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+62 ( 361) 734 708 |
| Skype |
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stumem |
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| Q |
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What happens if I am not happy with the product I receive? |
| A |
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We only ship product that meets acceptable quality standards. We will take every possible step to make sure that the quality of the product is acceptable prior
to shipping.
However, in the event that you are dissatisfied with the product and have a genuine issue we will work directly with you to resolve the problem. It is not in our interest to have dissatisfied customers. |
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| SHIPPING. |
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| Q |
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How do we ship the goods? |
| A |
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We are not a shipping company. 'Ex Factory' allow customers to use their own established shipping companies. |
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| Q |
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I have not shipped product from Asia before - Can you help? |
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If you do not have a shipping company then CAS Cargo is our preferred Cargo company in Indonesia. We have built a solid relationship with them. We will liaise with CAS Cargo on your behalf. |
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| Q |
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What do I need to do? |
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The process is simple. CAS Cargo can offer a service to your requested port or address and will arrange export paper-work, insurance, packing & tracking. You will be responsible for the cost of importation of the product into your own country. |
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| Q |
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How are products shipped? |
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Sea freight is the most common method in 20 ft / 40 ft / 40 ft High Cube Containers |
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| Q |
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How many items can I fit in a container? |
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Container loads are measured in square cubic meters.
You will find the square cubic measurement of each item listed on the product information page on our website.
20 ft container holds 25-30 cubic meters (approx 25–30 assorted items).
40 ft Container holds 50-60 cubic meters (approx 45-55 assorted items).
40 ft High Cube Container holds 65-70 cubic meters (approx 60-70 assorted items). |
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| Q |
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Do I need to buy and entire container load? |
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No. We can also ship LCL (Less than Container Load). CAS Cargo can work with shipping companies to find partial loads to your port of entry. |
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| Q |
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What about the import duty and local & taxes? |
| A |
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Import duty & taxes are the responsibly of the customer. |
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| Q |
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How long does the shipping take to arrive at my Port? |
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Shipping time will depend on the destination. It can take 4 weeks to get to Australia or Europe & 8 weeks to Brazil. |
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