Shipping & Returns
EX-AUSTRALIA WAREHOUSE
1. GENERAL
| 1.1 | This invoice is issued by S.M.H.C PTY LTD. |
| 1.2 | Pro Forma invoices and quotations remain valid for 30 days only. |
| 1.3 | Our warehouse is in Sydney, New South Wales. Delivery can be arranged to most locations within Australia. |
| 1.4 | All prices are quoted Ex-Warehouse Sydney and do not include delivery charges or insurance unless otherwise confirmed in writing. |
2. DELIVERY
| 2.1 | Goods are professionally packed for transport. Standard delivery is to the door only. Unpacking, placement, or rubbish removal are not included unless arranged separately. |
| 2.2 | Delivery is carried out via third-party couriers during weekday business hours (Monday to Friday only). |
| 2.3 | Stuart Membery Home / S.M.H.C PTY LTD acts solely as a facilitator between customer and courier and accepts no liability for delays, damages, or losses once goods leave our warehouse. |
| 2.4 | We do not deliver to Post Office Boxes. |
| 2.5 | "Authority to Leave" (ATL) is not permitted unless a signed agreement has been arranged in writing prior to delivery. |
| 2.6 | Delivery charges do not include transit insurance unless expressly confirmed in writing. customers are strongly advised to arrange appropriate transit insurance where required. Risk in the goods passes to the customer upon dispatch from our warehouse, subject always to rights under Australian Consumer Law. |
3. DISPATCH & LEAD TIMES
| 3.1 | Dispatch timeframe for in-stock items is 5–7 business days from receipt of full payment. |
| 3.2 | Lead times quoted at the time of purchase are indicative only and subject to change. |
| 3.3 | Delivery delays do not constitute grounds for cancellation, refund, modification, or exchange. |
4. DELIVERY & ACCESS CONDITIONS
| 4.1 | The customer (or their representative) must ensure all goods will fit through doorways, stairwells, lifts, and access points prior to ordering. |
| 4.2 | The customer (or their representative) must be present to receive delivery at the agreed time. |
| 4.3 | Stuart Membery Home / S.M.H.C PTY LTD takes no responsibility for failed or refused deliveries due to access restrictions or the absence of a recipient. |
| 4.4 | Delivery charges are non-refundable in cases of failed or refused delivery. Any redelivery or collection is at the customer’s expense. |
5. RECEIVENG & INSPECTION OF GOODS
| 5.1 | A signature from an authorised recipient is required at the time of delivery. Goods will not be left unattended. |
| 5.2 | Customers must inspect boxes upon delivery and sign a Proof of Delivery (POD) confirming receipt in good order. |
| 5.3 | Any visible damage must be clearly noted on the POD before the delivery team departs. |
| 5.4 | If the POD is signed without notation of damage, Stuart Membery Home / S.M.H.C PTY LTD will not accept liability for faults or missing items discovered later. |
6. DELIVERY POSTPONEMENT & STORAGE FEES
| 6.1 | Customers must accept delivery within 14 days of being notified that goods are ready. |
| 6.2 | If delivery is refused or delayed beyond 7 days from notification, a storage fee of AUD $10.00 per day / per cubic metre will apply. |
| 6.3 | If delivery is refused or delayed beyond 30 days, the goods will be forfeited without refund or credit. |
7. RETURNS - DAMAGED,DEFECTIVE,OR INCORRECT ITEMS
| 7.1 | Stuart Membery Home / S.M.H.C PTY LTD complies with Australian Consumer Law in processing all claims. |
| 7.2 | Claims must be lodged by email within 24 hours of delivery and must include clear photos of the items and packaging. |
| 7.3 | To be eligible for return: a. Take photos of all outer packaging before unpacking. b. Ask the delivery team to note any box damage on the delivery docket. c. Take photos during the unpacking process. d. Retain all packaging until you are satisfied with the item. |
| 7.4 | No returns will be accepted without prior written authorisation. |
| 7.5 | Items must be unused and returned in original packaging. |
| 7.6 | Items marked ‘As-Is’, ‘Floor Sample’, or ‘Sale’ are sold as-is, with no warranties, and are strictly non-refundable, non-returnable, and non-exchangeable. All sales are final. |
| 7.7 | All One-of-a-Kind and Unique Finds are non-refundable and cannot be cancelled or exchanged. |
8. SHIPPING RETURNS
| 8.1 | Customers are responsible for all return shipping charges. |
| 8.2 | Shipping costs are non-refundable. |
| 8.3 | We recommend using a tracked courier and purchasing insurance for return shipments. |
9. REFUNDS (IF APPLICABLE)
| 9.1 | Once a returned item is received and inspected, we will notify you of its acceptance or rejection. |
| 9.2 | If an item is deemed damaged, we will either repair it or issue a refund, at our discretion. |
| 9.3 | If a refund is approved, it will be processed to your original method of payment within 5 business days. |
| 9.4 | Refunds or exchanges are not offered for change of mind. |
10. ACCEPTANCE OF TERMS
| 10.1 | By remitting payment as invoiced, the customer acknowledges and agrees to all terms & conditions stated herein. |
11. LIMITATION OF LIABILITY
| 11.1 | Stuart Membery Home / S.M.H.C PTY LTD’s liability, whether in contract, tort, or otherwise, is limited strictly to the cost of the goods purchased. |
| 11.2 | We accept no liability for consequential, indirect, or incidental losses, including but not limited to loss of profit, loss of opportunity, or business interruption. |
12. FORCE MAJEURE
| 12.1 | Stuart Membery Home / S.M.H.C PTY LTD shall not be liable for any delay or failure to perform obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, government restrictions, strikes, shipping delays, or acts of God. |
13. INDEMNITY
| 13.1 | The customer agrees to indemnify and hold harmless Stuart Membery Home / S.M.H.C PTY LTD, its directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising out of the customer’s purchase, handling, transport, or use of the goods, except where required by Australian Consumer Law. |
14. ACCEPTANCE OF TERMS AND CONDITIONS
| 14.1 | Payment of any invoice issued by the Company constitutes the Customer's full and unconditional acceptance of all terms and conditions set forth herein. |