FAQ’s

HOW TO BUY OUR PRODUCT

This section addresses many of the questions that we have frequently received. If this list does not answer your question or you would like further information, please contact us directly at https://stuartmemberyhome.com/contact/

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Q: WHERE IS YOUR COMPANY BASED

A: Our business is Registered in Australia and Singapore, with offices in Indonesia.

Q: CAN I PURCHASE DIRECTLY FROM YOUR WEBSITE?

A: Yes, unless there is an appointed Stuart Membery Home distributor in your region.

Q: DO YOU SHIP INTERNATIONALLY?

A: Yes. We can ship to most countries. Please contact us for a freight quote to your destination.

Q: IS THERE A MINIMUM ORDER?

A: Minimum Order Quantities (MOQ) may apply as most pieces are made-to-order. However, one-off purchases can be made from our Australian Shop-in-Stock or Sale catalogue.

Q: HOW LONG DOES MANUFACTURING TAKE?

A: Approximately 16–20 weeks from receipt of deposit, excluding shipping time.

Q: WHAT ARE YOUR PAYMENT TERMS?

A: Orders over USD 10,000 require a 70% deposit.
Orders under USD 10,000 and all Shop-in-Stock and Sale items must be paid in full.

Q: HOW DO I PAY?

A: We accept payment via bank transfer or credit card.

Q: WILL YOU HELP WITH SHIPPING FROM INDONESIA?

A: We are not a freight company, but we work closely with our preferred freight forwarder and will coordinate your shipment all the way to your destination. For cost-effective shipping, we recommend a port-to-port option. All charges are paid directly to the Shipping Agent — we do not apply any handling fees. If preferred, you may collect your order from the depot at the port destination to reduce local trucking costs.

Q: DO I NEED TO BUY A FULL CONTAINER?

A: No. We also ship LCL (less than a full container load).

Q: ARE DELIVERY FEES INCLUDED IN THE PRICE?

A: Delivery charges are calculated separately and quoted based on your shipping address.

Q: IS MY DELIVERY INSURED?

A: For ‘Ex Indonesia’ warehouse orders, insurance is not included unless specifically requested. If requested, all shipments are insured in transit. For ‘Ex Australia’ warehouse orders, a signature is required upon delivery.

Q: CAN I SEE YOUR PRODUCTS IN PERSON?

A: We do not operate a retail showroom, but our products are regularly featured in high-profile interior projects and publications.
Project images can be found on each product page of the site.

Q: ARE YOUR PIECES CUSTOMISABLE?

A: Yes, designs can be customised in terms of size, finish, or material.
If you have specific requirements, please contact us and we’ll review feasibility with our design and production team.

Q: DO YOU PROVIDE TRADE PRICING FOR RETAILERS AND DESIGN PROFESSIONALS?

A: Yes. Approved trade clients receive exclusive pricing and support.
To apply, please contact us via: https://shop.stuartmemberyhome.com/account/login

Q: DO YOU OFFER ANY WARRANTIES?

A: Each item is crafted to order with strict quality control.
While we do not offer a formal written warranty, we stand behind the integrity of our products and will work with you to resolve any genuine issues that arise post-delivery.