Privacy Policy
EFFECTIVE DATE: JULY 2025
This Privacy Policy outlines how SMHC PTY LTD , SMHC PTE LTD , and Stuart Membery ("we", "us", "our") collect, use, store, and protect your personal information when you interact with us online or offline—including through our websites, Shopify store, client communications, and trade programs.
By using our website or providing us with your information, you agree to the terms of this policy.
1. WHO WE ARE
We operate under the Stuart Membery brand as a luxury provider of:
- Furniture and home accents sold globally through our Shopify and WordPress websites
- Architectural, interior design, and decoration services for residential, hospitality, and commercial clients
- A dedicated Trade Program for qualified interior designers, architects, and retailers
Our offices are based in Australia (SMHC PTY LTD) and Singapore (SMHC PTE LTD) , and we ship internationally from production facilities in Indonesia and warehousing in Australia.
2. INFORMATION WE COLLECT
a. Information You Provide to Us Directly
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We may collect:
- Full Name
- Email adress
- Phone number
- Billing and shipping addresses
- Company name, ABN or business license (Trade applicants)
- Purchase history
- Fabric or design preferences
- Payment details (processed via secure third-party platforms)
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This information is collected when you:
- Place an order
- Contact us with an enquiry
- Submit a Trade Program application
- Subscribe to our mailing list
- Request a custom quote or project consultation
b. Information We Collect Automatically
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When you visit our websites (Shopify or WordPress), we may collect:
- IP address
- Browser and device information
- Pages visited and time spent
- Referral source
- Geographic location
- Cookies and tracking data (see Section 6)
3. HOW WE USE YOUR INFORMATION
We use your information to:
- Fulfill product orders and manage logistics
- Process and evaluate Trade applications
- Provide customer support
- Create custom quotes or interior proposals
- Improve website functionality and performance
- Send marketing communications (with opt-out option)
- Maintain client records for ongoing architectural or design work
- Comply with tax, legal, and recordkeeping requirements
4. TRADE PROGRAM & B2B COMMUNICATIONS
If you apply to join our Trade Program or correspond as a design professional, we may collect business-specific information such as:
- Business name and location
- Professional registration details
- Portfolio or project references
This information is used to verify eligibility and manage designer-level pricing, production planning, and exclusive communications.
5. DISCLOSURE OF PERSONAL INFORMATION
We do not sell or rent your personal data. However, we may share your information with trusted third parties as necessary to operate our business, including:
- Payment processors (e.g. Shopify Payments, PayPal, Stripe)
- Logistics and shipping providers (e.g. DHL, FedEx, freight forwarders)
- Customer relationship tools (e.g. Klaviyo, Google Workspace)
- Professional service providers (e.g. accountants, lawyers)
- Platform providers (Shopify, WordPress, etc.)
All third parties are required to protect your information and only use it for the services they provide.
6. COOKIES & WEBSITE TRACKING
Our websites use cookies and other tracking technologies to enhance your experience. These may be used to:
- Remember your preferences
- Track items in your shopping cart
- Measure site performance and visitor behavior
- Retarget ads on social platforms or search engines
You can disable cookies in your browser settings, but doing so may affect site functionality.
7. MARKETING & COMMUNICATIONS
If you opt in to receive marketing from us (e.g. via our mailing list), we may send you updates on:
- New product launches
- Design news or press coverage
- Special promotions
- Trade-only previews or access
- Misrepresent your identity or submit false information
- Use the site for any unlawful, abusive, or exploitative purpose
You can unsubscribe at any time by clicking the “unsubscribe” link in any marketing email or by contacting us directly.
8. DATA STORAGE & INTERNATIONAL TRANSFERS
Data is stored securely on servers located in Australia , Singapore , and the United States (via Shopify, Google, and other tools). By using our website, you consent to the transfer of your data across borders in accordance with applicable privacy laws.
9. HOW WE PROTECT YOUR INFORMATION
We implement a range of administrative, physical, and technical safeguards to protect your
data from unauthorized access or disclosure.
This includes:
- SSL encryption
- Password-protected systems
- Secure payment gateways (we do not store credit card details)
10. YOUR RIGHTS
Depending on your jurisdiction, you may have the right to:
- Request a copy of your personal data
- Correct or update your information
- Request deletion of your data (where not legally required to retain)
- Withdraw consent for marketing communications
To exercise any of these rights, please contact us at the address below.
11. CHILDREN’S PRIVACY
This website and our services are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently received such information, we will delete it immediately.
12. THIRD-PARTY LINKS
Our websites may link to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their privacy policies before submitting personal data.
13. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The updated version will be posted on this page and will reflect the "Effective Date" at the top. Continued use of our site indicates your acceptance of any changes.
14. CONTACT US
If you have any questions about this Privacy Policy, or would like to request, correct, or
delete your personal information, please contact:
SMHC PTY LTD / SMHC PTE LTD
Attn: Privacy Officer
Email: services@stuartmemberyhome.com
Address: 51 Goldhill Plaza #07-10/11, SINGAPORE , 308900